I spent 1.5 hours in a bank yesterday trying to get my access to Dad's accounts sorted (back story below) (with the bank bloke who had set it up in the first place)
First, he said it was because I missed the text to verify - but I hadn't missed the text to verify
Then it was because I must have done something to the previous text to make it think it was spam (but it wasn't that)
Maybe Telstra was considering the texts that the bank sent were spam (I am sure that many of their customers would have similar problems if that were the case - and I receive many verification texts for work all day)
Finally we found the problem - although he had checked MY phone number and MY email address when setting it up, somewhere along the way it had made Dad's phone number the one for verification
I explained that the reason that I HAD to be given access in the first place is so I could download statements for the accountant and my Dad is basically tech illiterate - the only time he ever gets texts is when one of his adult children or grandchildren check his phone and advise him of the 30 or so waiting - as fair as he is concerned, the best thing about these new-fangled phones is you can see people's faces on them.
So hooray - fixed it, but as we had tried too many times we wouldn't be able to see if it worked as I would have to wait a half-hour before trying again.
With trepidation last night, I finally logged in. Hooray.
I saw the accounts (which haven't been able to be accessed for nearly 9 months). Hooray.
And I found that the mystery still hasn't been solved, as the credit card top-up that happens monthly must be coming from another mystery account...
Getting Dad and me into a bank takes a LOT of logistics - our next chance is October 22.
On the upside, its Saturday and I am not driving in to town AT ALL today.
I might even bake something sweet for book club.
6 comments:
Whew! I'm glad you got most of the problem resolved. As for the rest, October 22 is a LONG way off so put it out of your mind.
Thankfully October 22 is 3 months away.
True - but that is 3 months more of not getting tax affairs in order...
October 22 will be here in no time.
People may complain about banks, but certainly in the last couple of years I've found bank staff really go out of their way to help you with whatever issue you have. When a partner dies, even with a simple estate, the paper work just goes on and on.
I have heard that Andrew - and the staff were very helpful, just didn't actually fix the problems - all communications that I have received from the bank since this have been "Dear Jeanie'sDad" so I think there is still an issues somewhere in the machinations.
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